FREE Shipping to 243 Countries Worldwide!

FAQs

SHIPPING METHOD

HOW DO YOU SHIP AND WHAT IS THE PRICING?

We usually do Free Worldwide Trackable Shipping, however, shipping costs vary depending on your location and shipping method.

WHERE DO YOU SHIP?

We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.

HOW DO YOU SHIP?

We ship orders through mailing services. After processing your Order, we send it to the shipping company then your order will be completely handled by them.

After your shipment arrives to your country, it will be handled by your country's postal services. So kindly contact your local postal services when it arrives to your country.

SHIPPING TIME

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Shipping to USA, Canada:

Order processing: 2-3 Days

Standard Free Shipping: 12-20 Days

Note: The items you ordered will reach you within 25 days for Standard Shipping

Shipping to Worldwide:

Order processing: 2-3 Days

Standard Free Shipping: 20-30 Days –

Note: The items you ordered will reach you within 35 days for Standard Shipping

HOW CAN I TRACK MY ORDER?

We will email the tracking code of your orders to you. The email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.

WHEN WILL MY TRACKING INFORMATION APPEAR?

You should see tracking events within 48-72 hours after you receive the tracking number/ID. The reason for this is that in most cases the first tracking event will start once the shipment is handed over to us.

WHY CAN'T I TRACK MY ORDER?

Please note that the tracking information will be displayed after 2-5 days after being updated.

For the first time, it may take a few minutes to get your information from the carrier. Therefore, sometimes you can not find information about your package. So you need to track again later.

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

WHY I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

We often declare this as a gift below order value, so you do not need to worry about this.

PAYMENT METHOD

HOW CAN I PAY FOR MY ORDER?

We offer a safe shopping process through our payment gateway providers. We accept payment via Credit Card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar, our system may automatically exchange your currency to make it easy for you when placing your orders.

WHICH CURRENCY ARE YOU USING?

Our products are set in US Dollar. But our system may automatically convert it for you, don't worry!

ORDER

HOW TO PLACE AN ORDER?

First of all, Choose the products that you love, then click "Buy Now" and "Proceed to Checkout". Then fill in your information and pay. That's it! Very easy.

HOW CAN I MODIFY MY ORDER?

If you want to change anything in your order, please contact us via email customerservice@freakandfleek.com within 12 hours after placing your order.

POST - PURCHASE

DEFECTIVE/DAMAGED ITEMS

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially the shipping factors, that make our products be defective or damaged. Please visit our refund policy at https://www.freakandfleek.com/pages/refund-policy

WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS "RETURNED TO SENDER"?

Step 1: Contact your nearest post office and provide them with your ID card or tracking number to find out its status.

Step 2: If you can not find out anything, contact our Customer Service department by sending an email to customerservice@freakandfleek.com and provide your shipping address again.

Step 3: If the address you provided in the email matches with your shipping address in our system, we will send you a replacement or give a full refund for your order.

If you have made a typing mistake and the address you provided in the email did not match with your shipping address in our system, then we will send you a replacement of your order, you will need to pay the shipping for your order.

SHIPPING PROBLEMS

WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?

In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to customerservice@freakandfleek.com and provide us with your correct address. We will check whether we can change it for you, or not.

 

If your order was already shipped out, then you need to place a new order. You want you to be happy and satisfied, so Do not forget to claim your discount code for placing a new order.